Petit Palace Alcala - Madrid

Nice hotel with great wi-fi, air conditioning, and 24-hour reception. The staff even helped with restaurant recommendations on my first stay. I highly recommend it for comfort and convenience. I'll be back for Christmas!

It was in a terrific loction near to metro and within walking distance of just about all the major sights. It is a high tech hotel with a computer in each room. The staff were enormously helpful. I highly recommend it.

Would have stayed for longer for walking around. The breakfasts are excellent with a fantastic view, healthy food options. The location is incredible close to everything in the Old Town. Besides, we enjoyed the lake, located within 10 mins walk of the hotel.

Everything is what i need and want!

The rooms were big size with large windows, fantastic view and tea as described.

It was in an excellent and absolutely perfect location around 4-6 minutes away by foot from Edificio Grassy. The offered breakfast was very good with a fantastic view. Very helpful and extremely friendly staff as I wanted.

Wonderful view from the upper room. Triple room was wide enough, comfortable. Very convenient for sight visit, because of the center of the city.

Coffe, water and juice service finish around 10 pm. We hope they can provide this service for 24 hours.

We had great time to stay in the hotel for a week. We really enjoy the breakfast on the 5th floor with a nice view and good food and service provided. The room was cleaned thorougly everyday and with a free internet and laptop to use and the staff was fairly heluful. The location of the hotel is superb.

particularly good and magnificent location, close to edificio grassy. very good breakfast with a nice view and with amicable staff.

The location in centre town was ideal for walking around main areas of Madrid. The room had a laptop with free internet; this is a great feature.

Elevator was not working, so had to carry suitcases up the stairs. Staff did not seem to have experience in what they were doing, and could not answer simple questions about the local resources.

We enjoyed a delightful breakfast with a wide range of healthy options. The historic ambiance of the building, coupled with surprisingly quiet rooms despite the central location, made our stay memorable.

The hotel is located in 2-minutes walk distance from Seville metro station.

The first room shown at our arrival has no windows. The second room which we stayed was too small even to put our luggages.

High tech, clean and great location. Breakfast was great but you have to get there early. Fantastic price for what you get, especially compared to other euro countries.

easy walks to puerta del sol and el retiro park

I loved staying here because I could easily stroll to Puerta del Sol in just a few minutes and enjoy the beautiful views at El Retiro Park, making my city exploration so much more enjoyable, and the warm welcome from the staff added a lovely personal touch to my visit.

location an upgrade to upper-level room once we complained about the poor quality of the allocated room

lounge, lobby and restaurant areas are substandard for a 4-star hotel and the original allocated room was stuffy, rundown with a soiled and smelly carpet - more like a 2-star room.

Very good location for the city centre.

The hotel beds were very hard and uncomfortable to sleep in. We were charged for 6 mini baritems which we did not comsume but the staff would not credit our rooms. We were very disappointed with the reacion of the manager as a result of the incorrect mini bar charge